Team decorMyPlace doesn’t end the project with the delivery of furniture itself, but continues to work with clients after furniture is delivered to ensure their satisfaction, we believe in long term commitment. As most of the furniture is under the constant usage it may develop slight issues like mis-alignment of hinges etc We offer a constant support to our customers in case of any maintenance issues with the already delivered furniture.
Handles screws may get loosen due to constant usage or may be tower bolts get mis-aligned, absolutely NEED NOT WORRY, decorMyPlace service team is here to always address such issues at short notice.
We are one of those few companies that dare to offer SERVICE WARRANTY for interior project up to 10 Yrs. Our commitment to you is 10 years of partnership, 10 years of quality service and 10 YEARS OF PEACE OF MIND.
This Service Warranty applies to all manufacturing defects under normal household usage, with the exception of damage caused by a consumer’s negligence or misuse of the product. Service Warranty covers the repair of laminate peel off, misalignment of hinges, handles etc.
Hardware warranty is passed on to the client as per the brand warranty terms e.g., Hettich offers a 2-year warranty for lift-up hardware, and a 5-year warranty for drawer slides. This means that clients would get the same 2-year warranty for lift-up hardware and the same 5-year warranty for drawer slides.
If a piece of hardware malfunctions, we will notify the manufacturer and try to get the replaced if it is covered under the warranty. If there is any warranty from the Laminates manufacturer that would be passed back-to-back to the client. Service team from decorMyPlace undertakes the repairing if there is any issue of laminate like loose pasting or laminate peel off from plywood surface etc. If there is any laminate cracking, that would be inspected by our service person and communicated to laminate manufacturer.
Our warranty applies only for manufacturing defects under conditions of normal household usage and it does not apply to damage resulting from negligence, misuse, exposure to chemicals acids, accidents or commercial usage. This warranty does not apply to cosmetic damage, such as scratches by pointed or sharp objects, damage due to use of any chemicals, cracks due to impact or general wear and tear due to abnormal usage conditions. There is no warranty for any mirrors, glasses, paints, duco paints etc, we use high quality glasses like Saint Gobain, Modi Guard, Hindustan National Glass etc. paints from reputed firms Asian, Berger etc. Lights, switches warranty will be passed on the clients as per the brand warranty from the manufacturer.